OUR POLICIES
Our Little Sprouts Policies are below:
Client Confidentiality Policy
a. Little Sprouts staff members are strictly bound by confidentiality to maintain client privacy. This includes any initial contact made by parents / guardians or emails sent.
b. We can only communicate directly with parents / guardians about a child. We require written permission from parents / guardians to communicate with external agencies, such as schools or other service providers, to discuss a child's case.
c. In the case that a child's sessions will need to be recorded in any capacity, parental consent must be obtained first.
Health Policy
a. If your child is sick or showing any symptoms of being sick (listed below), please cancel your child’s speech session by emailing your child's therapist by 8.00am on the session day at the latest. If you do so, your child’s session will not be charged and the canceled session will be rescheduled.
Symptoms of being sick include, but are not limited to, those listed below:
- Temperature is over 37.5C within the past 48 hours
- Loss of sense of taste or smell
- Cold or flu symptoms such as fever, sneezing, runny nose, colored mucus, congested cough, or wheezing
- Conjunctivitis ( pink eye – red with thick yellow drainage
- Bronchitis
- Undiagnosed or contageous rashes
- Impetigo (red pimples, raw and weeping when broken – generally increases in areas such as, neck, groin, underarms, face, hands, diaper edge)
- Diarrhea or stomach flu
- Vomiting
- Contagious conditions such as Hand Foot Mouth disease. Please notify the centre if your child has a contagious condition so that other parents can be alerted
- Ear or throat infection
- Head lice
b. Please note that Little Sprouts therapists reserve the right to cancel a child's session at any point which the child is showing symptoms of being sick. In this case, Little Sprouts will charge for the session in full amount due to late cancelation.
Cancelation Policy
a. You are free to cancel your child’s session for any reason. However, the therapist needs to be informed by email by 8.00am on the session day at the latest. If you do so, your child’s session will not be charged and the canceled session will be rescheduled.
b. A session canceled after 8.00am on the session date will be considered a late cancelation and will be charged in full.
c. If a client does not attend their scheduled session without notice, this is considered a 'no show'. This session will be charged in full amount as a late cancelation.
Scheduling and Meeting Policy
a. We do our best to schedule your preferred session time. However, kindly note that there are circumstances where this may not be possible.
b. If you wish to discuss feedback with your child's therapist, please schedule to do so during your child's session time. Feedback is considered specialist consultation time.
c. If you would like to schedule a meeting with your child's therapist/s or request for them to join a meeting with your child's school, please do so ahead of time. Meeting time is considered specialist consultation time and will be charged accordingly.
d. Please ensure to pick up your child when their session has ended. Little Sprouts therapists are not responsible for supervising your child after their session has ended.
Payment Policy
a. Little Sprouts requires upfront payment to confirm sessions.
b. Little Sprouts accepts payment via direct bank transfer or in cash. Little Sprouts does not currently accept credit card payments and does not have a PayPal account.
c. Please note that Little Sprouts does not refund money.
d. Little Sprouts gives 5% discount on 5+ hour packages and 10% discount on 10+ hour packages.
Supervision Policy
All therapists at Little Sprouts have clinical supervision to ensure a certain level of service quality. Junior therapists require more supervision time, and therefore have more hours allocated for supervision.
Insurance Policy
Little Sprouts does not deal directly with insurance companies. In the case where a client will claim reimbursement from insurance, the client is required to pay Little Sprouts upfront, per the payment policy above. Little Sprouts will provide the client with supporting documentaton for their claim for reimbursement from their insurance company.
Thank you for your kind understanding and cooperation.